Website Terms of Use

Last updated: 11 July 2026

These Website Terms of Use explain the terms on which you may use our website. By using our website, you agree to these terms.

About us

This website is operated by The Brighton Property Co.

Registered name: TBPC LTD   Company number: 16120056

We are members of the Property Redress Scheme (PRS), membership number PRS059476.

References to “we”, “us” and “our” mean The Brighton Property Co. and TBPC LTD. References to “you” mean any person who visits or uses our website.

If you have any questions about these terms, please contact us at hello@thebrightonpropertyco.uk.

Using our website

You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, fraudulent, harmful, or that could damage, disable, overload or impair the website or interfere with anyone else’s use of it.

You must not misuse our website by knowingly introducing viruses, malware or other harmful material, or by attempting to gain unauthorised access to our website, server, systems or data.

Website content

The content on our website is provided for general information only. It is not intended to amount to legal, financial, tax, mortgage, investment or other professional advice. You should obtain appropriate professional advice before making decisions based on information on our website.

We make reasonable efforts to keep website content accurate and up to date, but we do not guarantee that it is complete, accurate or current at all times. We may update, change, suspend or remove content from our website at any time without notice.

Property information

Any property details, descriptions, photographs, videos, floorplans, measurements, prices, rents, availability, local information and other property-related information shown on our website are provided in good faith and for general guidance only.

Property information does not form part of any offer or contract unless expressly agreed in writing. Interested parties should make their own enquiries and satisfy themselves as to the accuracy of any information before entering into any transaction, tenancy or agreement.

Measurements, distances, floor areas, floorplans and descriptions are approximate unless expressly stated otherwise. Photographs, videos, CGI images, maps and marketing materials may show only certain parts of a property or surrounding area and may have been taken at a particular time.

Prices, rents, availability and other property information may change or be withdrawn without notice.

Nothing on our website should be treated as a representation, warranty, offer or contractual term unless expressly confirmed by us in writing.

Valuations and market appraisals

Any valuation, market appraisal, rental estimate, sales estimate or market commentary provided through or referred to on our website is for general guidance only unless confirmed separately in writing under agreed terms.

Online valuation tools, market updates or guide figures are not formal valuations and should not be relied upon for mortgage, tax, legal, insurance, accounting, investment or lending purposes.

Third-party content and links

Our website may include links to third-party websites, platforms or services. These links are provided for convenience only.

We are not responsible for the content, availability, accuracy, privacy practices or security of third-party websites or services. If you use a third-party website or service, you do so at your own risk and subject to that third party’s own terms and policies.

Intellectual property

Unless otherwise stated, the content on our website, including text, images, branding, design, layout, graphics, logos and other materials, belongs to us or is licensed to us.

You may view and print pages from our website for your own personal, non-commercial use. You must not copy, reproduce, modify, distribute, publish, sell or use any website content for commercial purposes without our prior written permission.

You must not use our branding, trading name, logo, photographs, written content or other website materials in a way that suggests a connection with us without our prior written permission.

User submissions and enquiries

If you submit an enquiry, form, message, valuation request or other information through our website, you are responsible for ensuring that the information you provide is accurate, complete and not misleading.

Submitting an enquiry through our website does not create an agency relationship, client relationship, tenancy, contract or obligation for us to provide services unless separately agreed in writing.

We will handle personal information submitted through our website in accordance with our Privacy Notice and Cookie Policy.

Website availability and security

We do not guarantee that our website will always be available, uninterrupted, secure or free from errors or viruses. We may suspend, withdraw or change all or part of the website at any time.

You are responsible for using your own virus protection software and for ensuring that any device used to access our website is secure.

Our liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, our website, or from reliance on any content on it, except where liability cannot legally be excluded.

We are not responsible for losses caused by inaccurate, incomplete or out-of-date website content, website unavailability, technical issues, viruses, third-party websites, or any decision you make based on general information on our website.

Privacy and cookies

We will handle personal information in accordance with our Privacy Notice.

Our website may use cookies and similar technologies. More information is set out in our Cookie Policy.

Severability

If any part of these terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

Changes to these terms

We may update these Website Terms of Use from time to time. The updated version will be posted on our website with a revised “last updated” date.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over any dispute arising from or relating to these terms or your use of our website.

Registered name: TBPC LTD   |   Company number: 16120056

Your privacy is important to us. This privacy notice explains how The Brighton Property Co. (TBPC LTD) collects, uses and shares personal information when providing estate agency, lettings and property management services, and sets out your data protection rights. We are the controller of your personal data — for what that means, see the ICO’s guide to data protection principles, definitions and key terms. This notice should be read alongside our Website Terms of Use and Cookie Policy.

  • Contact details
  • What information we collect, how we use it, and our lawful basis
  • Your data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

Contact details

Telephone: 01273 099000

Email: hello@thebrightonpropertyco.uk

What information we collect, how we use it, and our lawful basis

We collect and use personal information for the purposes below. Where we rely on ‘contract’, processing is necessary to enter into or perform a contract with you. Where we rely on ‘legal obligation’, we must process the information to comply with the law. Where we rely on ‘legitimate interests’, the processing is necessary for our business or a third party’s legitimate interests, proportionate, and not overridden by your rights — you can object to this at any time. Where we rely on ‘consent’, you have given us permission and can withdraw it at any time. Contact us using the details above for more information on any purpose or basis below.

Purpose Personal information used Lawful basis
Providing and improving our estate agency, lettings and property management services Contact and identity details, address, occupation, date of birth, financial and payment details, transaction data, employment details, credit history, website usage data Contract; Legitimate interests
Operating client and customer accounts Contact and account details, purchase or service history, security and technical data, marketing preferences Contract; Legitimate interests
Preventing, detecting and investigating crime (including fraud, money laundering and Right to Rent checks) Identity documents, AML and Right to Rent checks, financial information, client account records Legal obligation; Legitimate interests
Sending property, service and marketing updates Contact details, marketing preferences, purchase or account history, website and app usage, IP address Consent; Legitimate interests
Complying with our legal and regulatory obligations Identity, contact and account information, health and safety information, criminal offence data where relevant Legal obligation
Handling queries, complaints and claims (including health and safety incidents) Contact and account details, correspondence, photographs, witness statements, health information (special category data, where relevant) Contract; Legal obligation; Legitimate interests

 

We also collect health information as special category data, and criminal offence data, only where relevant to the purposes above (for example, health and safety incidents or legally required checks). This information is subject to additional protection under UK data protection law.

Your data protection rights

Under UK data protection law your rights include the right of access, rectification, erasure, restriction of processing, objecting to processing, data portability, and withdrawing consent. Which rights apply depends on the lawful basis we rely on for a particular purpose (see the table above). You can find out more about these rights and any exemptions on the ICO’s website.

  • Right of access – ask us for a copy of your personal information.
  • Right to rectification – ask us to correct or complete inaccurate information.
  • Right to erasure – ask us to delete your personal information.
  • Right to restriction of processing – ask us to limit how we use your information.
  • Right to object – object to processing based on legitimate interests.
  • Right to data portability – ask us to transfer your information to another organisation, or to you.
  • Right to withdraw consent – where consent is our lawful basis, withdraw it at any time.

If you make a request, we will respond without undue delay and within one month. To exercise any of these rights, contact us using the details above.

Where we get personal information from

Directly from you, and from third parties where relevant to our services — including landlords, vendors, buyers, tenants, applicants, guarantors, representatives, contractors, managing agents, other estate agents, surveyors, mortgage brokers, lenders, insurers, credit reference and referencing agencies, identity verification providers, solicitors, conveyancers, regulatory and legal bodies, and publicly available sources.

How long we keep information

We only keep personal information for as long as necessary for the purpose it was collected for, including to provide our services, meet legal and regulatory obligations, resolve disputes and protect our legal rights. Our usual retention periods are:

  • Client, landlord, vendor, buyer, tenant, applicant and property records: up to 6 years after the end of the relationship or matter.
  • Anti-money laundering, identity verification and due diligence records: 5 years from the end of the relationship or transaction.
  • Right to Rent records: for the tenancy and at least 1 year afterwards.
  • Accounting, invoicing, payment and tax records: usually 6 years from the end of the relevant financial year.
  • Property management, maintenance, safety and complaint records: usually up to 6 years after the matter concludes.
  • Marketing records and preferences: until you opt out, or we decide the information is no longer relevant.
  • General website enquiries with no business relationship formed: usually up to 2 years.

We may keep information for longer where necessary to comply with the law, resolve disputes, or establish, exercise or defend legal claims. Contact us using the details above for more information on our retention criteria.

Who we share information with

We share personal information only where necessary to provide our services, comply with legal obligations, prevent fraud, manage property transactions and tenancies, or handle queries, complaints and claims. This may include:

  • Data processors who support our services — identity, AML and Right to Rent checking providers; tenant referencing and credit checking providers; CRM, lettings and property management software; website, email, cloud storage and IT providers; accounting and e-signature platforms; marketing and analytics providers.
  • Landlords, vendors, buyers, tenants, applicants, guarantors, occupiers and their representatives or family members.
  • Professional advisers — solicitors, conveyancers, accountants, surveyors, mortgage brokers, lenders, insurers and compliance advisers.
  • Contractors and property service providers — maintenance, inventory, EPC, and similar services.
  • Deposit protection schemes.
  • Property portals and marketing platforms.
  • Managing agents, freeholders and block management parties.
  • Other estate agents and relocation agents.
  • Utility providers and local authorities.
  • Regulators and public bodies — including HMRC, the ICO, Trading Standards and the courts.
  • Insurers, claims handlers, and debt recovery or enforcement parties, where relevant.
  • Anyone else where we are legally required or permitted to share information.

Sharing information outside the UK

Some of our service providers may process personal information outside the UK. For example, Microsoft 365 / Outlook may involve processing by Microsoft or its subprocessors outside the UK, including in the United States. Our other data processors may also use subprocessors based outside the UK.

Where personal information is transferred outside the UK, we make sure appropriate safeguards are in place, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms. For more information about the safeguards used, please contact us using the details above.

 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us by email at hello@thebrightonpropertyco.uk. If you remain unhappy after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113   Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17th July 2026