Privacy policy

Registered name: TBPC LTD   |   Company number: 16120056

Your privacy is important to us. This privacy notice explains how The Brighton Property Co. (TBPC LTD) collects, uses and shares personal information when providing estate agency, lettings and property management services, and sets out your data protection rights. We are the controller of your personal data — for what that means, see the ICO’s guide to data protection principles, definitions and key terms. This notice should be read alongside our Website Terms of Use and Cookie Policy.

• Contact details
• What information we collect, how we use it, and our lawful basis
• Your data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Telephone: 01273 099000

Email: hello@thebrightonpropertyco.uk

What information we collect, how we use it, and our lawful basis

We collect and use personal information for the purposes below. Where we rely on ‘contract’, processing is necessary to enter into or perform a contract with you. Where we rely on ‘legal obligation’, we must process the information to comply with the law. Where we rely on ‘legitimate interests’, the processing is necessary for our business or a third party’s legitimate interests, proportionate, and not overridden by your rights — you can object to this at any time. Where we rely on ‘consent’, you have given us permission and can withdraw it at any time. Contact us using the details above for more information on any purpose or basis below.

We also collect health information as special category data, and criminal offence data, only where relevant to the purposes above (for example, health and safety incidents or legally required checks). This information is subject to additional protection under UK data protection law.

Your data protection rights

Under UK data protection law your rights include the right of access, rectification, erasure, restriction of processing, objecting to processing, data portability, and withdrawing consent. Which rights apply depends on the lawful basis we rely on for a particular purpose (see the table above). You can find out more about these rights and any exemptions on the ICO’s website.

• Right of access – ask us for a copy of your personal information.
• Right to rectification – ask us to correct or complete inaccurate information.
• Right to erasure – ask us to delete your personal information.
• Right to restriction of processing – ask us to limit how we use your information.
• Right to object – object to processing based on legitimate interests.
• Right to data portability – ask us to transfer your information to another organisation, or to you.
• Right to withdraw consent – where consent is our lawful basis, withdraw it at any time.

If you make a request, we will respond without undue delay and within one month. To exercise any of these rights, contact us using the details above.

Where we get personal information from

Directly from you, and from third parties where relevant to our services — including landlords, vendors, buyers, tenants, applicants, guarantors, representatives, contractors, managing agents, other estate agents, surveyors, mortgage brokers, lenders, insurers, credit reference and referencing agencies, identity verification providers, solicitors, conveyancers, regulatory and legal bodies, and publicly available sources.

How long we keep information

We only keep personal information for as long as necessary for the purpose it was collected for, including to provide our services, meet legal and regulatory obligations, resolve disputes and protect our legal rights. Our usual retention periods are:

• Client, landlord, vendor, buyer, tenant, applicant and property records: up to 6 years after the end of the relationship or matter.
• Anti-money laundering, identity verification and due diligence records: 5 years from the end of the relationship or transaction.
• Right to Rent records: for the tenancy and at least 1 year afterwards.
• Accounting, invoicing, payment and tax records: usually 6 years from the end of the relevant financial year.
• Property management, maintenance, safety and complaint records: usually up to 6 years after the matter concludes.
• Marketing records and preferences: until you opt out, or we decide the information is no longer relevant.
• General website enquiries with no business relationship formed: usually up to 2 years.

We may keep information for longer where necessary to comply with the law, resolve disputes, or establish, exercise or defend legal claims. Contact us using the details above for more information on our retention criteria.

Who we share information with

We share personal information only where necessary to provide our services, comply with legal obligations, prevent fraud, manage property transactions and tenancies, or handle queries, complaints and claims. This may include:

• Data processors who support our services — identity, AML and Right to Rent checking providers; tenant referencing and credit checking providers; CRM, lettings and property management software; website, email, cloud storage and IT providers; accounting and e-signature platforms; marketing and analytics providers.
• Landlords, vendors, buyers, tenants, applicants, guarantors, occupiers and their representatives or family members.
• Professional advisers — solicitors, conveyancers, accountants, surveyors, mortgage brokers, lenders, insurers and compliance advisers.
• Contractors and property service providers — maintenance, inventory, EPC, and similar services.
• Deposit protection schemes.
• Property portals and marketing platforms.
• Managing agents, freeholders and block management parties.
• Other estate agents and relocation agents.
• Utility providers and local authorities.
• Regulators and public bodies — including HMRC, the ICO, Trading Standards and the courts.
• Insurers, claims handlers, and debt recovery or enforcement parties, where relevant.
• Anyone else where we are legally required or permitted to share information.

Sharing information outside the UK

Some of our service providers may process personal information outside the UK. For example, Microsoft 365 / Outlook may involve processing by Microsoft or its subprocessors outside the UK, including in the United States. Our other data processors may also use subprocessors based outside the UK.

Where personal information is transferred outside the UK, we make sure appropriate safeguards are in place, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms. For more information about the safeguards used, please contact us using the details above.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us by email at hello@thebrightonpropertyco.uk. If you remain unhappy after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113   Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17th July 2026